As Director of Inbound Product Management, you will function as the co-founder of a new category for government AI on the ServiceNow platform, defining what AI-native government workflows look like, why they matter, and how agencies can adopt them safely and assuredly. You’ll build what no one has built before at scale and will partner with the most progressive public sector organizations on the planet.
Drive go-to-market (GTM) strategy, sales enablement, and customer/partner engagement for core App Engine products. Responsible for leading GTM Strategy, supporting the definition and execution of launch plans for new App Engine products & features, and collaborating with inbound PM, marketing, and sales teams. Act as a trusted advisor to customers and partners, guiding them through product journeys and gathering feedback to inform roadmap decisions.
Own the Builder Experience roadmap - define and deliver the vision for how customers model and operationalize their incentive compensation plans. Partner closely with customers, CX, and Solution Architects to identify friction points in how admins and builders create, test, and maintain plans. Design solutions that make modeling logic and workflows feel simple without limiting advanced capabilities required by enterprise clients.
Seeking contract resources to strengthen our client’s internal teams across project management, change management, and agile delivery. The role involves overseeing multiple related projects as a program, aligning delivery with strategic business goals, managing cross-project risks, and driving program-wide resource and benefit optimization. This also includes engaging and communicating with senior stakeholders to ensure coordinated delivery of program outcomes and benefits.
This role is part of ServiceNow's Customer and Industry Workflows product organization, focusing on the Telecom & Media industry. As a Director, Outbound Product Management, you will guide enablement efforts for customers and partners, pricing and packaging of new products, and serve as the eyes and ears of the products in the market. You will collaborate closely with multiple teams and influence pricing and packaging to optimize market penetration for new products.
This role involves driving world-class product enablement and evangelism across the entire ServiceNow ecosystem. The Director of Product Management for the AI Platform will help lead in portfolio narratives to show customers why ServiceNow wins. Direct at-scale enablement within the ServiceNow ecosystem to drive adoption. Create content strategies to support the adoption of ServiceNow platform by interpreting and leveraging telemetry data.
Manage a team of Outbound Product Managers who are key to helping ServiceNow scale as they continue to be one of the fastest-growing business units. Combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion for informing roadmap and helping our GTM, partner, and customer ecosystem understand the value delivered. Collaborate closely with multiple cross-functional teams.
Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue. Communicate product priorities and build consensus. Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries.
The Unified Technology Program Management Office (PMO) delivers cross-functional programs across the company's most critical and complex functions. As a Senior Staff Technical Program Manager on the UTG PMO Key Initiatives team you will manage large, complex release programs from start to finish. You'll think strategically while driving tactical execution of large cross-organizational programs, from initial conception, through program development, delivery, and transition to operations.
Drive product vision and strategy that delight ServiceNow’s customers and developer community and help us stand out in the marketplace. Collaborate with researchers and designers on defining and testing innovative ideas. Validate product designs and prototypes with customers. Own technical/feature-based competitive analysis. Engage internal stakeholders and partners to obtain necessary inputs for product strategy & roadmap, get buy-in/commitments, and manage expectations.